Shipping and Returns

Shipping

Shipping is free for all orders over $150 (within NZ)

All other orders will be shipped via CourierPost with a flat rate of $7

Your items will be picked up via our courier the next morning during weekdays, and you will receive an email with your tracking number. Orders may take 3 - 5 working days to arrive, however rural may take a few extra days.

Please ensure your address is correct - we will not be held responsible for lost parcels due to an incorrect address.

Returns

Here at TLBC, we will accept items back if you change your mind, or you have ordered the incorrect size. However, for us to accept a return the clothing must be in original condition.

  • tags attached
  • unworn
  • unwashed

We are happy to refund the item for the purchased cost, excluding shipping. You will also be responsible for covering the cost of shipping the returned item back to us. You will also have to cover the cost of shipping the new item (if it's a size exchange). We do ask that you track your returned item as if it doesn't find its way back to us. We will not refund the item.

You must contact us within 7 days of original purchase to be eligible for a refund. The item must also be returned within 14 days of purchase.

Please note: No sale items are refundable under any circumstances.